How long does it take to get an answer from the Ask-A-Librarian Service?
Answer
SMS or text reference questions will be answered between the hours of 9:00 a.m. and 5:00 p.m., Monday - Friday. For short factual questions, we will make every effort to answer your question within one hour.
Keep in mind that most SMS messages are limited to 140 characters. Standard text message rates apply. SMS reference assistance is intended for short, factual questions; if you need extensive help, you may want to visit the library in person or use our Ask-A-Librarian form to submit your question online.